Supercharging Customer Service With AI/ML

One of the key trends that will continue to dominate 2022 is the use of AI/ML and other tech tools to deliver an exceptional consumer experience

2022 Digital Channels, AI, & Beyond: Where Are We Heading?

Most marketing leaders agree that the future is bright for AI and other digital marketing channels that improve through machine learning

Leveraging Digital Technology During The Pandemic

For the past year and a half, many sectors and businesses had dealt with complex situations due to the pandemic. But at the same time, many viewed this as an opportunity to innovate and improvise their business operations, mainly through digitalisation

AI Redefining New-Age Customer Experience In 2021

AI is enabling more efficient handling of service incidents through intelligent advisors that support both agents, and chatbots

How Can AI Enable Faster Marketing Decisions?

To truly leverage the power of AI in marketing, humans and technology must work collaboratively

Orchestrating Business Outcomes With AI Powered Enterprise

The author decodes how to build an AI powered enterprise that drives excellent business results

How Artificial Intelligence Is Transforming Industries

Not only does the use of AI lead to more accurate results, it is also more efficient and scalable

How AI Can Transform India's Healthcare

The future of AI could include tasks ranging from simple to complex level, writes IEEE (Institute of Electrical and Electronics Engineers) senior member, Sukanya Mandal