This partnership allows Volopay’s clients to avail and access comprehensive insurance coverage and complimentary benefits like teleconsultations and health check-ups
She sheds light on how the importance of CX in the banking sector and how banks should prioritise CX and personalised experiences for customers
Brands that smoothened out and reduced friction during interactions tended to have higher 1.3 X times higher advocacy levels among their customers
This is because the number of digital touchpoints and the number of decision-makers have grown, she observes
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