Our call centre supports 12 languages, and customers can chat with us in five languages, these are some of the initiatives that we are taking to increase insurance penetration, says Krishnan, COO, BALIC
Singhel maps his observations on the insurance sector, how digital data and technologies are at their core, upcoming trends and more
Deploying technology to form consumer-centric solutions brings consistency and equality in approach, advises Sanjeev Mantri, Executive Director, ICICI Lombard General Insurance
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