The Role Of AI In Public Relations: Uncovering The Pros & Cons

AI plays a crucial role in crisis management by monitoring social media and news platforms in real-time, alerting PR professionals to potential crises and facilitating prompt responses, writes Anindita Gupta

The rapid advancement of technology in recent years has had a profound impact on various aspects of society, economics, and everyday life. This is particularly evident in the field of communications, where Public Relations (PR) has undergone significant changes. With the emergence of the internet and social media, PR professionals have had to adapt to new platforms and channels.

Artificial Intelligence (AI) has also made its mark in the PR industry, with a survey showing that 67.8% of PR professionals are already utilizing AI in their work. This growing link between AI and PR highlights the need to explore how AI is being used in the industry and the impact it has on the landscape.

While the introduction of AI in the PR industry will undoubtedly bring about changes, these changes do not necessarily have to be negative. With the right approach, AI can be a valuable tool for PR professionals.

One noticeable shift is that AI is taking over repetitive and mundane tasks that were previously time-consuming. This means that PR professionals need to develop new skills or refine existing ones to stay relevant in this changing landscape. The importance of critical thinking, adaptability, editing, and storytelling skills is emphasized in The State of PR Technology 2023 report.

AI offers several advantages in the field of PR. With its ability to automate repetitive tasks, it leads to substantial savings in both time and resources. It also enables quick analysis of large volumes of data, providing valuable insights for decision-making. AI helps identify target audiences accurately, leading to more personalized and effective communication. Additionally, AI plays a crucial role in crisis management by monitoring social media and news platforms in real time, alerting PR professionals to potential crises and facilitating prompt responses. AI-powered chatbots and virtual assistants enhance customer engagement by providing personalized responses, improving the overall customer experience.

However, there are also concerns associated with AI in PR. The potential lack of empathy and emotional intelligence in AI systems can hinder the building of strong relationships. Ethical issues surrounding privacy, bias, and misinformation can also arise, affecting public trust. The automation capabilities of AI may lead to job displacement for PR professionals, particularly in tasks that can be easily automated. Moreover, an overreliance on technology can restrict creativity, intuition, and human judgment, which are crucial elements in the field of PR. There is also a risk to a company's reputation as AI algorithms can make mistakes or misinterpret data, potentially resulting in inaccurate or damaging PR campaigns.

Conclusion

It is important to note that while AI offers significant benefits in PR, human expertise and judgment are still essential. PR professionals need to interpret and contextualize the data and insights provided by AI tools, build relationships, and make strategic decisions based on their understanding of the brand and industry. AI should be seen as a tool that enhances and supports PR efforts, allowing professionals to work more efficiently and effectively.

(Anindita Gupta is the Co-founder of Scenic Communication)

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house. Unless otherwise noted, the author is writing in his/her personal capacity. They are not intended and should not be thought to represent official ideas, attitudes, or policies of any agency or institution.