Truecaller has launched in app digital government directory to support seamless interaction between citizens of India and the Government by giving easy access to thousands of verified contacts of government officials. 

Users of the Truecaller app have access to helplines, police departments, embassies, educational institutions, hospitals and other important departments of around 23 states, including union territories, through the online government directory. Direct government sources and authorised government sources have provided this information. 

This initiative is aimed at helping and  streamlining public access to government representatives and assisting over 240 million Indian Truecaller users in connecting with the government in a hassle-free manner.

One of the most common phone scams is pretending to be a government official, according to information Truecaller has learned from interactions with internet users and pertinent stakeholders. 

The development of a verified government contact directory is an extension of Truecaller's work to promote communication that is trustworthy and safeguard our users from fraud and swindles. A green background and a blue tick, showing that the number has been confirmed, will be visible to users. 

In order to grow the directory, Truecaller is collaborating with several government agencies. Based on user input, the company plans to include contacts at the district and municipal levels in the upcoming phase. Any government agency can now exchange information and become verified in the directory using a straightforward approach developed by Truecaller.

Commenting on the launch of the feature, Pragya Misra, Director of Public Affairs, Truecaller says, “Truecaller has evolved to become more than just a Caller Identification app and is today bridging the digital divide between the urban and growing semi-urban/rural markets in India by enabling trust in digital communication. Our attempt is to protect people from widespread impersonation of government officials leading to scams and frauds. We believe that with this feature, citizens can easily reach out to the right authorities when in need. This is a first of its kind digital directory of government numbers and we will keep improving on it based on user feedback. We will continue to align our efforts to make communication safe by building trust.”