Twinings & Interactive Avenues Elevate Ecommerce Presence In India

The agency will handle their ecommerce business, including strategy, content creation, media activation, catalogue management, and more

Interactive Avenues has been awarded the e-commerce mandate for Twinings. The account will be serviced by the agency’s Gurugram office.

With a heritage of over 300 years, Twinings is known for its range of teas and wellbeing drinks. Interactive Avenues will focus on expanding the brand’s ecommerce sales and driving growth across India’s biggest marketplaces.

The agency will handle their ecommerce business, including strategy, content creation, media activation, and catalogue management among other things. They will leverage their proprietary ecommerce solution, ‘Carter,’ to deliver data-driven insights, optimise the brand’s media campaigns, and drive profitability.

“Interactive Avenues has a proven track record of executing successful e-commerce campaigns and delivering significant business results for leading brands. We are confident that their deep digital expertise will help us amplify our online presence and strengthen our reach in India. We look forward to collaborating with their dynamic team,” said Jonathan Ellis, Head of Marketing – India, Twinings.

Shashank Rathore, Vice President – Ecommerce, Interactive Avenues added, “We are delighted to announce our collaboration with Twinings, a household name in India and across the globe. To facilitate their leadership on e-commerce platforms, we will deploy best-in-class strategy frameworks and automation-led tools, with a sharp focus on the end-to-end customer journey. We will also leverage the capabilities of our in-house production studio, Echo to build visually stunning content for the brand.”