It's essential to know that a large crisis, if not well handled on the PR front can bring down a brand, no matter how big or reputed it might be, writes Nikhil Bharadwaj
To get better outcomes, business owners must implement the numerous new technologies that are changing the insurance industry as quickly as feasible
Pandemic has pushed digital adoption in common masses, this brings lots of opportunities for insurance companies in the form of personalisation
Banking industry has been an early adopter of vKYC, with RBI approving V-CIP processes back in January 2020, and can provide some templates for Insurers to understand the big opportunities of ‘new’ customer experiences, as well as the potential hurdles that wait ahead.
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